Information we collect
When you create or use a RoomVilla account, we may collect information you provide such as your name, email address, mobile number, WhatsApp number, city and account-related details.
Depending on how you use RoomVilla, we may also collect information relating to properties you submit, property requirements, properties you save, matches shared with you, visit requests, site visits, professional profiles and professional enquiries.
We may also receive technical information such as IP address, browser and device information, session data, security logs and information required for account security, service operation and performance.
How we use your information
RoomVilla may use information to operate and improve the platform, authenticate users, manage accounts, process property submissions and requirements, support matching, coordinate site visits and provide relevant account updates.
We may also use information to prevent misuse, maintain platform security, respond to support requests and improve RoomVilla products and services.
Property and requirement information
Information submitted as part of a property listing is not automatically public merely because it has been submitted to RoomVilla.
RoomVilla may review submitted inventory before deciding whether information should be published on the public platform.
Public property pages may display selected property information necessary to help users understand and evaluate an opportunity.
Private account and contact information is not intended to be automatically displayed as part of public property inventory unless an applicable RoomVilla workflow specifically provides for that information to be shared.
When a property lister selects or provides a public listing contact, the contact name, company name, phone number, WhatsApp number and email address may be displayed on the published property page. The lister should only provide contact details they are authorized to publish.
Professional profiles and enquiries
If you choose to create a RoomVilla professional profile, information selected for your professional presence may become publicly visible once the profile is published through RoomVilla's applicable workflow.
Users may choose to contact professionals through RoomVilla. Information submitted through such enquiry workflows may be made available to the relevant professional so that the enquiry can be handled.
AI assistant and voice features
If you choose to use the RoomVilla AI assistant, the text you submit and relevant conversation or page context may be sent to RoomVilla's AI service provider to generate a response or help complete the action you request.
If you start a live voice session, microphone audio is processed to provide the voice interaction. Voice access is optional and requires browser permission. Do not share passwords, payment-card information, government identity numbers or other unnecessary sensitive information with the assistant.
AI responses can be inaccurate. RoomVilla requires the user to review important property and account details before submission or publication. Information is retained only as reasonably needed for the service, safety, troubleshooting and legal obligations, subject to the applicable provider terms and RoomVilla's retention practices.
Security
RoomVilla uses technical and organizational safeguards designed to protect account and platform information.
Access to private account information is restricted through authenticated platform workflows. Administrative access is intended to be limited to authorized RoomVilla operations.
Authorized RoomVilla personnel may access enquiry, lead and transaction-related information when reasonably necessary to operate the platform, provide support, prevent fraud or misuse, maintain safety and compliance, resolve issues and improve RoomVilla services. Access is restricted according to role and may be logged for internal accountability.
No digital platform can guarantee absolute security. Users should also protect access to their own email account, devices and RoomVilla login session.
Data retention
RoomVilla may retain information for as long as reasonably necessary to provide platform services, maintain account and transaction history, resolve disputes, protect the platform and meet applicable operational or legal requirements.
Different types of information may have different retention periods depending on their purpose.
Your choices and account information
Registered users can access certain account information through their RoomVilla account. Available profile information can be updated through RoomVilla's account and profile features.
Users can also manage saved properties, requirements and other account activity through applicable dashboard features.
Additional requests relating to personal information may be handled subject to applicable law, verification of the requester and legitimate operational requirements.
Subject to applicable law, you may request access to information about your personal data, correction of inaccurate data, erasure of data no longer required for its stated purpose, or grievance resolution. You may also withdraw consent where processing is based on consent, although this may limit features that require the information.
Children
RoomVilla is designed for people using real estate services and is not intended as a service directed at children.
Changes to this Privacy Policy
RoomVilla may update this Privacy Policy as the platform, services, technology or legal requirements evolve.
When this policy is materially updated, the date shown at the top of this page may be revised.
Contact RoomVilla
RoomVilla is operated by Nitin Khatri, sole proprietor operating under the trade name RoomVilla. Privacy questions, correction or erasure requests and grievances may be sent to the contact details below.
Grievance contact: Nitin Khatri
Email: nitinkhatriarind@gmail.com
Phone: +91 88239 13696
Address: Flat No. 102, Vinayak Homes, 163, VT Road, Prajapati Vihar, Mansarovar, Jaipur, Rajasthan 302020, India
Privacy contact
We want privacy requests to be clear and traceable.
Please write from the email connected to your RoomVilla account where possible and describe the request clearly. RoomVilla may verify identity before acting on a request to protect account and property information.